Vlocity and OmniStudio are both products of Salesforce Industries, which provides industry-specific solutions for various domains such as communications, media, energy, health, insurance, etc.
Vlocity consists of several modules, such as CPQ (Configure Price Quote), CLM (Contract Lifecycle Management) and OM (Order Management), that enable customers to automate and optimize their business processes.
OmniStudio is a platform that provides tools to create and manage digital interactions across channels and devices, such as web, mobile, chat, voice, etc.
OmniStudio includes features such as OmniScript, Integration Procedure and DataRaptors that allow customers to design and execute business logic with clicks instead of code.
OmniStudio for Vlocity (formerly Digital Interaction Platform) is a version of OmniStudio that is integrated with Vlocity modules and provides additional capabilities such as Vlocity cards, layouts, templates and actions.
OmniStudio for Vlocity also supports industry-specific data models and standards that are not available in OmniStudio4. Customers who have purchased Vlocity modules can use OmniStudio for Vlocity to enhance their digital experiences and workflows.
There are a few differences between OmniStudio for Vlocity (formerly Digital Interaction Platform) and OmniStudio.
Think of OmniStudio for Vlocity and OmniStudio as two versions of an application suite, not two types of packages.
In fact, there is only an OmniStudio manages package.
OmniStudio for Vlocity, uses the custom objects model. OmniStudio uses the standard objects model. For this reason, some features available in one are not available in the other.
OmniStudio for Vlocity (custom objects)
OmniStudio for Vlocity is the original version of a set of services, components, and data model objects used to create Vlocity Industry Cloud apps.
These services, components, and objects enable you to create guided interactions using data from your Salesforce org and external sources.
Some of the products in OmniStudio for Vlocity include the original Angular Vlocity Cards and OmniScripts (Angular is supported until December 31, 2022), LWC OmniScripts and LWC FlexCards, Vlocity Interaction Launcher, DataRaptors, Integration Procedures, and Calculation Procedures and Matrices.
OmniStudio for Vlocity products are available as part of a Vlocity Industry managed package (Health and Insurance; Communications, Media, and Energy; and Public Sector) and are built with custom objects.
OmniStudio (standard objects)
Beginning Summer ’21, some of the OmniStudio for Vlocity products were built using the standard data model.
Instead of using custom objects, the products use standard objects. Products in the OmniStudio application suite are FlexCards, OmniScripts, DataRaptors, Integration Procedures, Business Rules Engine (which replaced Calculation Procedures and Matrices in Winter ’22), and, with the right license, Foundation Document Generation. However, some features available in some of the products in OmniStudio for Vlocity aren’t available in the OmniStudio version of the same products.
The OmniStudio managed package includes these standard OmniStudio products.
However, if you have an industry managed package, but want to take advantage of features only available with the OmniStudio application suite, you must get the OmniStudio license.
If both OmniStudio and Salesforce Industries packages are installed in that order, OmniStudio features are accessible, with a few exceptions.
In summary, the main difference between Vlocity and OmniStudio is that Vlocity focuses on industry-specific business processes, while OmniStudio focuses on industry-agnostic digital interactions. The main difference between OmniStudio and OmniStudio for Vlocity is that OmniStudio for Vlocity is tailored for customers who use Vlocity modules and need additional features and integrations that are not available in OmniStudio.
Leave a comment